Your privacy and security is paramount to us.

We may collect personal and sensitive information that is necessary to provide chiropractic and allied health services.

This may include, but is not limited to:

• Name, date of birth, address, phone number, and email address

• Medical history, health information, and clinical notes

• Appointment and billing details

• Medicare, private health insurance, or third-party payer information (where applicable)

Information is collected directly from you through consultations, intake forms, online booking systems, and correspondence.

Your information is collected and used for the primary purpose of:

• Providing safe, appropriate, and effective chiropractic care

• Managing appointments, billing, and administrative functions

• Communicating with you regarding your care

• Meeting legal, regulatory, and professional obligations

We may also use your information for related secondary purposes that you would reasonably expect,

such as care coordination or reminders, unless you have requested otherwise.

Your personal information will not be shared with third parties except where:

• You have provided consent

• It is required or authorised by law

• It is necessary for your care (e.g. referrals to other healthcare providers)

• It is required for billing or compliance purposes

By attending Forge Chiropractic & Wellness, providing personal information, or engaging with our services, you consent to the collection, use, and disclosure of your personal and sensitive information as outlined in this Privacy Policy.

Consent may be provided verbally, in writing, or implied through your actions, such as completing intake forms, booking appointments, or continuing care. You may withdraw or limit your consent at any time by notifying the clinic in writing; however, this may affect our ability to provide care.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure practice management systems and/or in physical form, with appropriate safeguards in place.

Only authorised personnel have access to your information.

You have the right to request access to your personal information and to request corrections if you believe the information is inaccurate, incomplete, or out of date.

Requests can be made in writing and will be responded to within a reasonable timeframe.

Our clinic may use online booking, electronic records, and communication platforms. While reasonable security measures are used, electronic transmission of information carries inherent risks. By engaging with these systems, you acknowledge and accept these risks.

Forge Chiropractic & Wellness operates as an independent healthcare provider.

While the clinic is located within World Gym North Parramatta, all clinical services, treatments, professional opinions, business operations, and protocols are:

• Independently developed and managed by Forge Chiropractic & Wellness

• Not affiliated with, endorsed by, or representative of World Gym Australia or World Gym North Parramatta

World Gym Australia and World Gym North Parramatta do not have access to patient records, clinical information, or health data collected by Forge Chiropractic & Wellness.

If you have concerns about your privacy or how your information has been handled, please contact us directly.

We take privacy complaints seriously and aim to resolve them promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or clinic operations.

The most current version will be available upon request or displayed at the clinic and on our website.